A manager recently told me:
”My job is to deliver RESULTS. That’s what is expected of me. When I go to meet my bosses, they ask me about the results only. That’s it. They’re really not interested in anything else. So, I focus on increasing our profits and efficiency. It’s not really on my agenda to think about how people feel. Sure, I don’t want people to feel bad and I hope they like working here. But I really have no time or energy to start taking care of their emotions. It’s not my job. I’m not an expert on such topics. I’m a business leader. I expect my employees to manage themselves and to do their jobs.”
This type of thinking is very common among managers. It’s understandable. After all, this is what they are trained to do. To manage a business. To manage strategies, processes, and finances. Their job is to get results. That’s what they are ultimately accountable for.