Many supervisors are facing a completely new situation. One should be able to lead a team where everyone is in a different place, insecure and stressful, requiring everyone to constantly learn and adapt. Many people have a greater sense of urgency than ever and at the same time reconciling family and work is more challenging than ever.

 

In this situation, the manager is expected to be extraordinarily capable of addressing people's needs, showing understanding and empathy, and leading the emotional climate. Exceptional situations also highlight personality differences that affect how each person reacts to the situation.